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Responsible Gaming

casino chips on a table

The Casino at Nemacolin believes in promoting responsible behavior among our customers. We recognize that, while a majority of our guests participate in gaming activities in a responsible and rational manner, there exist small percentages who do not. Compulsive
and underage gambling are serious issues that counteract our goal of providing an enjoyable entertainment experience for all.

As a company, we have educated ourselves on the issue of problem gaming and will continue to update our team on the most recent developments in the identification and response to compulsive and underage gambling. We adhere to industry standards and regulatory requirements. We also have dedicated space on our gaming floor where guests can easily receive information on responsible gaming via print materials. To discourage and limit underage gaming, we have empowered any team member to ask for identification from any suspected minor, and if the individual is underage, we immediately remove him or her from the casino floor.

We also have implemented a “self-restriction “program that allows guests to request not to receive direct marketing materials from
The Casino at Nemacolin and/or to be denied gaming credit privileges. Forms to request self-restriction are available by contacting the Rewards Club.

Warning Signs of Problem Gambling:

  • • Bragging about gambling, exaggerating wins and minimizing losses
  • • Gambling to escape
  • • Frequent unexplained absences from work or home
  • • Doing something illegal to get money for gambling
  • • Jeopardizing a significant relationship or job by gambling
  • • Preoccupied with gambling and unable to stop
  • • Restless and irritable when not gambling
  • • Borrowing money for gambling Lying to hide time spent gambling or unpaid debts
  • • Working up special occasions for gambling (canceling other plans)
  • • Gambling when there is a crisis

Besides the National Problem Gambling Helpline, individual states also run free confidential problem gambling help lines and provide on-line information on problem gambling.

In Pennsylvania: Gambling Problem? Call 1-800-GAMBLER.

The confidential Problem Gambling Help-Line at 877.770.7867, can provide you with information on where to get assistance 24 hours a day, 7 days a week. If you need additional resources, we encourage you take advantage of the resources offered by the following: 800.522.4700.

For information on self-exclusion or enrollment/removal from the Pennsylvania Gaming control Board Self-Exlcusion list, visit here.


730 11th St, NW, Ste 601 Washington, DC 20001


National Help Line — 800.522.4700


International Service Office

PO Box 17173
Los Angeles, Ca 90017



Services Office, Inc.

PO Box 307 Massapequa Park, NY 11762







800-GAMBLER (in WV)